Delivery Information – zygienic

Delivery Information

Local Singapore shipping

Zygienic is a company based in Singapore and as such, we are able to provide next working day shipping in Singapore when our products are in stock.

This means we process your order on the day it is made and the next working day, it will be sent to our logistic partner and they will fulfil the delivery either on the same day or the day after. So you can expect your product to be sent to you 1-3 days after your order except weekends. If the order was placed on Friday, it will be sent for shipping on Monday. To know more, check out our Definitions under our Terms and Conditions.

If the product is out of stock at the moment, it will be clearly labelled as a "pre-order" and the product will be delivered the moment the stock arrives.

International shipping

We also provide international shipping and the costs vary depending on the country you are ordering from. If there is not a designated localised page for your country displaying the local currency, assume that you are making an international order.

If the shipping fees are higher than expected, we will then write in to you and ask you to choose either getting a full refund, or topping up the necessary required shipping fees.

To check on international shipping time, write in to us at hello@zygienic.com with your country address. 

Delivery Information

Your order will be delivered to the address you indicated when your order was placed. Zygenic will do everything in its power to respect the delivery times indicated on the website.

We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.